RESOLUTION

Migrated from an on-premises unified endpoint management solution to the cloud in just nine months
Where previously it took around three hours to set up a new device, it now takes just 15 minutes. In the first five months of the project, this amounted to time savings of 17,000 hours.
Devices were allocated based on role-specific personas, ensuring that each user group received the right apps and level of data security to empower but not overwhelm them.
VMware Workspace ONE Tunnel, which ensures secure device access to corporate resources. The flexibility of the solution also helps the team make decisions on how to operate more efficiently. The per-app feature gives greater control over which internal resources each application has access to by switching VPN access on or off according to the applications that are active rather than by device. Apps such as Google Maps no longer need to go through the corporate network.
The IT team created a broad portfolio of apps, making essential resources available to officers from their devices. This has resulted in fewer phone calls and trips back to the office and more time for community policing. The organization estimates frontline officers have avoided more than 1.8 million administrative hours in one year.
When officers need IT support in the field, devices can be remotely controlled using Workspace ONE Assist, which has increased first-time resolution to 90 percent.
One of the apps captures digital witness statements. In just one month, it captured more than 4,000 statements, saving around 500 hours of officer time.

VMware Footprint

VMware® Workspace ONE®
VMware Workspace ONE Assist™
VMware Workspace ONE Tunnel™
VMware Workspace ONE Unified Endpoint Management™
vSphere

Serving the Public with Secure Enhanced Mobility